🏷️ Discounts & Promotions Policy

At Hills Pet Mates, we believe in offering great value on quality products for your furry family members. From everyday savings to special promotions, multi-buy deals and product bundles, we want to make shopping with us simple, fair and rewarding.

This policy explains how our discounts and promotional offers work when shopping at Hills Pet Mates.

1. General Promotional Terms

Discounts and promotional offers may be available on selected products or across eligible purchases and may be subject to specific terms and conditions.
Promotions may have minimum purchase requirements, quantity requirements, eligibility restrictions, usage limits or expiry dates.
All prices and discounts are expressed in Australian Dollars (AUD) and include GST where applicable.
Promotional offers are subject to product availability.
Any additional conditions specific to a promotion will be communicated with the relevant offer.

2. Discount Codes

Where a promotional code is required, it must be entered at checkout before completing your purchase.
Discount codes cannot be exchanged for cash, store credit or gift cards.
Discounts cannot be applied retrospectively to completed purchases unless expressly stated or required by law.
Certain products, categories or promotional offers may be excluded from discounts where specified in the relevant offer.
Each promotional code is subject to its applicable eligibility requirements, usage limits and promotional conditions.

3. Multi-Buy Offers & Product Bundles

We may offer special pricing when customers purchase multiple quantities of eligible products or specially grouped products as part of a bundle.

Multi-buy and bundle offers apply when the qualifying products, quantities or combinations are purchased in accordance with the advertised promotional conditions.
Eligible discounts will be reflected in the cart or at checkout.
Product bundles may include multiple units of the same product or a combination of different products offered together at a special price.
Offers apply only to eligible products, variants and qualifying combinations.
Where multiple quantity-based offers are available, the applicable discount will be determined by the promotional conditions and checkout eligibility rules.
Bundle contents, eligible quantities and any applicable restrictions will be specified in the relevant offer.

4. Combining Discounts & Offers

Multi-buy and bundle offers cannot be combined with other promotional discounts unless expressly stated.
Other promotional discounts may be combined only where permitted by the applicable offer conditions and checkout eligibility rules.
Everyday sale prices may be eligible for additional promotional discounts unless otherwise specified.
Delivery promotions may have separate eligibility and combination conditions.
The final applicable discount and total payable amount will be displayed at checkout before payment.

5. Minimum Purchase Requirements

Some promotional offers may require a minimum purchase value or quantity.
Any applicable minimum-spend requirements, product exclusions and eligibility conditions will be specified in the relevant promotion.
Eligibility for minimum-spend promotions will be determined according to the applicable offer conditions and calculated at checkout.
If changes to the cart mean that an order no longer qualifies for a promotion, the discount may be adjusted or removed before checkout is completed.

6. Promotional Periods & Availability

Promotions are valid only during their advertised promotional periods, unless otherwise stated.
Offers are subject to stock availability and any advertised quantity limits.
Hills Pet Mates may modify, suspend or withdraw promotional offers for future purchases, subject to applicable laws.
Any changes to promotional offers will not affect confirmed orders or customers' rights under Australian Consumer Law.

7. Returns, Refunds & Cancellations

Where a refund is applicable, the amount refunded will reflect the actual discounted price paid for the returned product, subject to applicable law.
Refunds for products purchased under multi-buy or bundle offers will be handled in accordance with the applicable promotional terms, our Refund Policy and Australian Consumer Law.
Cancellations and returns remain subject to our Refund Policy and applicable consumer protection laws.
Nothing in this policy limits or excludes customers' statutory consumer rights.

8. Pricing & Promotional Errors

We make every effort to ensure that product prices, discounts and promotional information are accurate.

If a genuine pricing or promotional error occurs, we will contact affected customers and work towards a fair resolution in accordance with Australian Consumer Law.

Customers will not be charged additional amounts without their agreement.